Customer status page
Public link your team sends from FAQ, product, support.
For made-to-order Shopify stores
Customers can check production status & ship window before tracking exists.
ShipWindow sets up a no-install production-status page and private update workflow for stores with current turnaround, proof approval, rush queues, batches, or multiple lead times.
No Shopify install
No customer data
Live in 48 hours
One private update
Update one form. Six places stay aligned.
Your team changes the stage, ship window, next update date, or customer note once. ShipWindow keeps the public page and paste-ready messages in sync.
Support reply
Ready-to-send wording your team can paste into replies.
Order-confirmation snippet
A short link customers receive immediately after purchase.
Product page / FAQ widget
Lightweight status block — no app install.
Status history
Visible update trail customers can scan.
Next-update reminder
The next date your team promised to refresh the public answer.
Two paid setups
Pick the setup that matches your production.
Both are one-time, no subscription. We configure the first version from your public turnaround wording — your team takes over from there.
What a customer sees
Plain. Production-stage focused. Customer-ready.
shipwindow.app/your-store
customer view
Your store
On scheduleCurrent production queue
This page shows the current production estimate for orders in this queue. Tracking will be sent once your order ships.
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Order received Done
Order is recorded and waiting for production.
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Queued for production Current
Orders entering the queue this week ship in 3–4 weeks.
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In production
Item is being made or prepared.
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Ready to ship
Tracking is sent after fulfillment.