Terms

The service

ShipWindow sells paid setups that produce a customer-facing production-status page and a private update workflow for made-to-order Shopify stores. The service does not include a Shopify app install or order-data sync.

Paid setups

Paid setups are one-time and processed via Stripe. The current setups are Production Status Setup ($399) and Production Workflow Setup ($750). The scope of each setup is described on this site and confirmed before payment.

Delivery

After payment, we send a magic-link to the contact email and aim to have the first customer-facing status page live within 48 hours. Delivery may take longer if we need additional information from the merchant.

Refunds

If we have not delivered the agreed setup within 14 days of payment, you may request a full refund. Once a setup is delivered, refunds are handled case-by-case.

Customer-facing content

The merchant is responsible for the accuracy of customer-facing wording, ship windows, and update timing published through ShipWindow. ShipWindow provides the system; the merchant publishes the content.

Limitation of liability

ShipWindow's total liability for any claim related to the service is limited to the amount the merchant paid for the most recent setup. We do not provide warranties beyond what is required by applicable law.

Changes

We may update these terms. Material changes will be posted on this page with an updated date.

Contact

Questions or refund requests: email [email protected].

Vigorous Software Inc., 3219 Yonge Str #325, Toronto ON M4N 2L3, Canada